Your Account: Support

The Support tab on your account page is where you send us a message, a feature request or a bug report, and read the answers in one place.

When to Use It

The Support tab comes with the paid plans (Advanced and Pro). Free accounts use the public contact form, and the replies come by email.

Open your account page and click Support.
Pick a Topic: Message, Feature request or Bug report. The topic is required, and nothing is picked to start with.
Type a Subject if you like. It is optional.
Write what is on your mind in the message box.
For a problem with one model, paste its address in Link to the model. Open the model in the viewer and copy the address, or paste your share link. We can then open exactly what you see.
Add files if you wish: pictures, PDFs or model files. The box shows how many files and how large.
Click Send. A note says "Sent. We answer by email and right here."

Under the form, choose Open, Resolved or All. Each shows how many threads it holds.
Click a thread to open it. A thread with answers you have not read opens by itself and shows a count on the tab.
Type under Write a reply and click Send reply. You can attach files and a model link here too.
Click Mark resolved when you are done. A resolved thread can be brought back with Reopen.

Replies arrive by email and in the thread. New ones are marked New.
A good bug report says what you clicked, what you expected and what happened. Add a picture and the model link.
Reports sent while signed out do not appear here, even with the same email address.
Attachments are checked for the allowed types and sizes. The form lists them.

I do not see a Support tab. It is for paid plans. Use the contact form instead. See Plans and Billing.
"Please choose a topic: Message, Feature request, or Bug report." Pick a topic before sending.
"Please write a message." The message box was empty.
I cannot reply. A resolved thread has no reply box. Click Reopen.

Found a mistake or something missing on this page? Tell us.