STEPFILE.comFree, alpha release

Billing: Change Your Plan

When you already have a paid plan, the Plan button on the Billing tab moves you to another one. It shows you the exact amount before anything changes.

Step by Step

  1. Open your account page and click the Billing tab.
  2. Click Plan. The button shows only when you have an active plan and more than one plan is on sale.
  3. Read the short line about each plan.
  4. Pick a plan in the Plan list. Your current plan is marked (now).
  5. Wait a moment. The words under the list work out the exact charge, for example Working out the exact amount... and then the result.
  6. Click the button that appears:
    • Moving up: Upgrade and pay the amount now.
    • Moving down: Change at the end of this month.
  7. The page returns with a message saying what was done.

Moving Up

A move up starts now. You pay the part of the month that is left, tax included, so everything keeps renewing together on the same date. From then on your monthly bill is the new price. If your card is declined, nothing is changed.

Moving Down

A move down changes your next bill, not today's. You keep the higher plan until the date you already paid for. Nothing is charged today. From that date your monthly bill is lower. The Plan row shows You keep the higher plan until that date.

If you change your mind before that date, pick the plan you still hold. It comes back with no charge.

Tips

  • Pro Plus and Pro Max are Pro with higher limits: more storage, share links, upload size and modeling time. See Plans and Billing.
  • Add-ons for storage, links or modeling time are no longer sold. Move up a plan instead.
  • To stop paying altogether, see Billing: Cancel or Keep Your Plan.

If Something Goes Wrong

  • I do not see Plan. You have no active subscription, or only one plan is on sale. See Billing: Subscribe to a Plan.
  • "Nothing was changed. Stripe said:" followed by a reason. The card was declined or the payment company refused. Try another card. See Billing: Cards.
  • "The plan can be changed while the subscription is active. Fix the card first." A payment failed. Use Update card first.
  • "You are using ... and Advanced holds ..." Moving down to Advanced would leave you over its storage. Delete files first. We never choose which files to remove.
  • "You have ... live links, and Advanced allows ..." Turn off some share links, then try again.

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